1a The Alexander Suite Silk Point
Queens Avenue Macclesfield Cheshire
SK10 2BBGB EC1V 4PW
UK Company #: 09325797

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Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions, answered.

Our support operators answer to the most frequent asked questions below. Don’t hesitate to contact usif you have more questions.

We will be more than happy to answer your questions, consult you on your project and give possible solutions for your ideas.

01 FAQ What is Pinclone?

A Pinterest clone for WordPress. Pinclone is a theme that will make your website’s look like Pinterest!

02 FAQ Will I be able to install it?

Yes! Pinclone comes with on-screen instructions that will be visible immediately after activation of the theme. Five minutes are really enough for your new web community to be launched.

03 FAQ Will I be able to customize it?

Yes, you will. Almost everyone can customize it, since you can change its appearance with a few button clicks! Heavier customizations and complete change of appearance will be an easy game even for an amateur developer.

04 FAQ What about requirements?

Almost every web server can run Pinclone! It can run smoothly on shared hosting and its requirements are very minimal. Please take a look at our requirements page, found on the bottom links of this page.

05 FAQ Is it translatable?

Yes, of course it is. All terms of the script are included in a translate-ready .po file. You can change individual terms, or do a complete translation, easily.

06 FAQ What level of support/updates will I receive?

Upon purchase, you will receive a lifetime basic level support. This includes coverage upon all possible core problems/bugs etc. Updates are free, forever.

07 FAQ What level of support do I need?

90% of customers’ needs are covered with the basic support that receive along with the product. You will need an extended support pack if you have pro needs or in case that you need our team to troubleshot possible issues for you.

08 FAQ Do you offer customization services?

Yes, at their basic level. You will be able to add this service as an add-on during your purchase.

09 FAQ What about heavier customizations?

Unfortunately, due to our workload, we cannot accept custom quotes. We can consult on your requirements, but you and/or your developer must take care of the project.

10 FAQ How do I submit a support query?

Through Clients Area. Log into your account (details mailed to you upon purchase) by pressing the top right button and submit a Support Ticket. Guys from support will be in touch shortly!

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